Test and Support Technician

Job title: Test and Support Technician
Department: RMA & Hire
Location: Stoke Prior, Bromsgrove, Worcestershire
Salary range: £20K-25k depending on experience and suitability
Position type: Full time, permanent

Company Description

RS Hydro are a Global, forward thinking and award winning multi-disciplined instrumentation company, founded in 1997, providing specialist expertise to tackle technological issues facing clients over a large range of work in the water, environmental and industrial sectors. Proteus Instruments Limited is a part of the organisation that specialises in the Proteus sensor range. Many of their projects are world-class industry benchmarks, some of which cannot be achieved by any other company worldwide. This is down to unique instrumentation and experience for difficult applications.

RS Hydro are 'Investors in People', encouraging career growth and progression and have created a fabulous culture of community. As the business continues to grow this really is a fantastic time to be joining them!

Description of the Role:

Due to business growth, we have an exciting opportunity for a Test and Support Technician to join our dedicated technical team responsible for product test and calibration, repairs, preparation and rectification of new and hire goods.

The test and support technician will be responsible for ensuring testing and calibrations are carried out to meet our customers and our company’s stringent standards for this innovative and diverse product range.

Test and Calibrations will be carried out on a variety of products ranging from water quality monitoring probes to ultrasonic flowmeters for liquids and gases.

Also, the test and support technician will undertake the following duties.

They will ensure goods are in good condition, tested on the company’s rigs and ready to be shipped to clients in time for their hire period. Upon return of the goods, they will also be responsible for checking, and testing along with assisting the RMA team in handling repairs and dealing directly with clients.

The successful candidate will likely have an interest in technical products and a hands-on approach. Training will be required and given.

Test and Support Technician Duties:

• Test, calibration and rectification of state-of-the-art water quality monitoring probes, samplers, flow meters and a large variety of technical equipment used by the company and its customers
• Manage the hires for flow meters, samplers and other equipment
• Use internal systems to identify upcoming hires
• Prep, test and clean hires ready for dispatch according to client specification
• Manage returned hires, check, test and clean 
• Update internal systems accordingly for traceability
• Manage rental stocks
• Communicate with clients via phone or email
• Support the RMA department to arrange returned goods with clients under RMA, provide reference number
• Handle RMA’s including repairs and arrange the goods to be shipped to the manufacturer for repair
• Arrange return of goods with the logistics department 
• Update internal systems accordingly

Test and Support Technician Requirements:

• Work requires applicant to be on their feet and manual handling of goods
• Technical skills including IT skills and to be manually dextrous 
• Work under pressure
• Well organised
• Able to plan ahead
• Able to use own initiative
• Fast learner
• Team player
• Excellent customer facing skills on phone or email
• Able to use Microsoft Office programs including Outlook

Test and Support Technician Benefits:

• Working for a company at the forefront of water quality monitoring equipment
• To be involved in a working day that is not repetitious, where a huge variety of equipment is involved
• Working for a company that is undergoing rapid expansion with the resulting opportunities for advancement
• A varied working week where no two days will be the same
• Good location
• Treated as a valued member of the team
• Company laptop
• Holiday allowance increases annually

The company has always sought to find the right raw material in its workforce not always those with the requisite qualifications. If you believe you have what it takes to be part of a dynamic and forward looking team and are prepared to step out of your comfort zone and are ready to take on a new challenge then please apply now by emailing careers@rshydro.co.uk.